FAQs
1. What is Traumen?
Traumen is a fashion brand dedicated to creating high-quality, stylish apparel that empowers individuals to express their unique style and aspirations. Our collections are designed with comfort and sustainability in mind.
2. How can I place an order?
To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout and follow the instructions to complete your order.
3. What payment methods do you accept?
We accept various payment methods, including credit and debit cards, and other secure payment options available during checkout.
4. What is your return and exchange policy?
We offer return and exchange policy. Items must be in their original condition, unworn, and with all tags attached. For more details, please refer to our Return and Exchange Policy.
5. How long does shipping take?
- Domestic Shipping: Estimated delivery is 3-5 business days for standard shipping.
- International Shipping: Estimated delivery is 7-21 business days for standard shipping.
Shipping times may vary based on location and shipping method chosen.
6. Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping fees and delivery times will be calculated at checkout.
7. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.
8. What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us within 7 days of receipt at Traumen.designs@gmail.com or +20 108 048 1676. We will provide a prepaid return label and arrange for a refund or replacement.
9. Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed and shipped.
10. How do I contact customer support?
You can reach our customer support team via email at Traumen.designs@gmail.com or by phone at +20 108 048 1676.
11. Do you offer wholesale options?
Yes, we offer wholesale opportunities. If you are interested in partnering with us, please email us at Traumen.designs@gmail.com for more information.
12. How can I stay updated on new collections and promotions?
To stay informed about our latest collections and special promotions, sign up for our newsletter at the bottom of our website and follow us on social media Instagram and Facebook.