Return and Exchange Policy
Customer satisfaction is our priority. If something isn’t right, we’ll help. Please read the policy below before ordering.
For Egypt Orders
At Delivery (door-step check):
- You may open the package and try the items while the courier is present.
- You may accept the full order or return the full order on the spot. (Partial returns are not accepted.)
- During sales and promotional offers, packages cannot be opened, exchanged, or returned.
After Delivery (within 2 days):
Exchanges or returns are accepted only if there is a manufacturing defect, product damage, or factory issue, or if you received the wrong item/size/color.
- Notify us within 48 hours of delivery with clear photos/video showing the issue.
- Items must be unused, unwashed, unaltered, with original tags and packaging.
- Once approved, we’ll arrange an exchange or issue a refund/credit as appropriate.
Note: Change-of-mind requests are not accepted after the courier leaves. Delivery fees and COD fees (if any) are non-refundable.
For International Orders (Gulf Region)
- No Cash on Delivery: All Gulf orders must be prepaid at checkout.
- No exchange/return for change of mind.
- If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery with photos/video. After verification, we’ll arrange a replacement or a refund/credit.
- Items must be unused and in original packaging.
How to Request Help
- Send us your order number, issue description, and photos/video.
- Our team will verify and confirm the next steps (exchange, replacement, or refund/credit).
Contact Us
- 📧 Email: Traumen.designs@gmail.com
- 📱 WhatsApp: +20 108 048 1676
Traumen reserves the right to decline returns/exchanges that do not meet the conditions above. This policy helps us keep quality high and pricing fair for all customers.