Heavy Padded Coat in black

At Traumen, we are dedicated to providing fast and reliable shipping to our customers around the world. Please review our shipping policies below.

Note: 

For the safety and integrity of our products, opening the package upon receipt is not allowed. If you decide return the item or wish to exchange it, we offer returns and exchanges within 14 days. Simply  Contact us at Traumen.designs@gmail.com or 01223244693 with your order number, and we’ll be happy to assist you.

1. Processing Time

• All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive a notification when your order has been shipped.

2. Domestic Shipping (within [Country])

• Standard Shipping: Estimated delivery time is 3-5 business days.
• Shipping costs will be calculated at checkout based on your location.

3. International Shipping

• We offer worldwide shipping to most countries.
• Standard International Shipping: Estimated delivery time is 7-21 business days, depending on the destination.
• International shipping costs are calculated at checkout based on your location.

4. Shipping Rates
Shipping fees are determined by the size, weight, and destination of your order. Shipping rates will be displayed at checkout before you complete your purchase.

5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment.

6. Customs, Duties, and Taxes

• Traumen is not responsible for any customs and import duties that may apply to international orders.
• All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Shipping Delays

• We strive to meet the estimated delivery times, but please note that delivery may be delayed due to factors beyond our control, such as customs processing or weather conditions.
• If your order is delayed, please contact us at Traumen.designs@gmail.com or WhatsApp 012 23244693, and we will assist in resolving the issue.

8. Undelivered or Lost Packages
If your package is lost or undelivered, please notify us within 7 days of the expected delivery date. We will work with the shipping carrier to investigate the issue.

9. Shipping Restrictions
We do not ship to P.O. Boxes or military addresses.

10. Contact Us
For any further questions regarding shipping, please reach out to us:
Email: Traumen.designs@gmail.com
WhatsApp: ‎+20 108 048 1676

At Traumen, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer easy returns and exchanges. Please review our policy below.

Note: 

• For the safety and integrity of our products, opening the package upon receipt is not allowed. If you decide to return the item or wish to exchange it, we offer returns and exchanges within 14 days. Simply  Contact us at Traumen.designs@gmail.com or  WhatsApp 01223244693 with your order number, and we’ll be happy to assist you.
• Returns and exchanges are not allowed on sale items.

1. Return Policy

• Eligibility: You may return items within 14 days of receipt for a full refund.
• Condition: Items must be in their original condition, unworn, unwashed, and with all tags attached.
• Non-Returnable Items: For hygiene reasons, we do not accept returns for intimate apparel, swimwear, or customized items unless they are defective or damaged.

2. How to Initiate a Return
To initiate a return, please follow these steps:

1. Contact us at Traumen.designs@gmail.com or WhatsApp 012 23244693 with your order number and reason for the return.
2. Once your return is approved, you will receive instructions on how and where to send the item.
3. Please ensure the item is securely packaged. You are responsible for return shipping costs unless the item is defective or the return is due to our error.

3. Refund Process

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.
• Original shipping fees are non-refundable.

4. Exchange Policy

• Eligibility: Exchanges are accepted within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached.
• Process: To exchange an item, contact us at Traumen.designs@gmail.com or WhatsApp 012 23244693.
• We will guide you through the exchange process, and you can select a different size, color, or item of equal value.
• You are responsible for the return shipping costs unless the exchange is due to a defect or error on our part.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at Traumen.designs@gmail.com or WhatsApp 012 23244693.
• We will provide a prepaid return label and offer you a full refund or replacement for the item.

6. Late or Missing Refunds
If you haven’t received your refund within 10 business days of approval, please:

• Check your bank account again.
• Contact your credit card company, as it may take time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at Traumen.designs@gmail.com.

7. Return Shipping Costs

• Customers are responsible for the shipping costs associated with returns unless the return is due to a product defect or an error on our part.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

8. Contact Us
For any further questions regarding returns and exchanges, please reach out to us:
Email: Traumen.designs@gmail.com
WhatsApp: 012 23244693